We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you interact with our solar energy services.
Legal
Last updated: August 2026. This policy describes how Solor handles personal information when you use our solar website, products, and services.
Solor supplies solar panels and provides installation, maintenance, and related clean-energy services for homes and businesses.
This policy covers our website, online forms, and any service contact where we process personal data linked to solar products or support.
We process information fairly and only for clear purposes related to delivering reliable solar solutions.
We collect only what is needed to respond to enquiries, plan systems, complete installs, and support customers. This may include:
Personal data is used only for legitimate purposes connected to our solar business, including:
We use your details to answer questions, issue quotes, and book site visits or consultations.
Data supports panel design, install scheduling, technician coordination, and after-sales care.
Anonymous usage data helps us fix issues and improve navigation and content.
We may process data where the law requires it or to protect customers and our team.
We do not sell personal data. Information may be shared only with trusted partners who support installation, logistics, payments, or IT — under confidentiality terms and only for those services.
Data is kept only as long as needed for the purpose collected, or as required by law. When it is no longer needed, we delete or anonymise it securely.
We use suitable technical and organisational safeguards to reduce the risk of loss, misuse, or unauthorised access. Access is limited to people who need it for their role.
Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal data, and to object to certain processing. Where we rely on consent, you may withdraw it at any time.
You may also request a copy of the data we hold about you, or ask us to transfer it to another provider where that is technically possible.
To use these rights or ask about this policy, reach us through the Contact page. We will review your request and reply within a reasonable time.
